Privacy Policy-Therapy Stars Ltd

At Therapy Stars Ltd, we are committed to maintaining the trust and confidence of our service users and visitors to our website. In particular, we want you to know that we do not share any of your personal details with other companies or businesses for marketing purposes. Furthermore, we are committed to safeguarding the privacy of our service users and website visitors, and this Privacy Policy will provide detailed information about how we do this.

About us:

The website www.therapystars.co.uk is the property of Therapy Stars Ltd. As a website user using this website you are agreeing to the terms contained in this Privacy Policy.

Our contact details are: Therapy Stars Ltd, 2 Winston Way, Penley, Wrexham, LL13 0JT. Email: info@therapystars.co.uk. Tel: 07813 764938

For the purposes of this Privacy Policy “You”, “Your” and “Client” can represent either a client/service user or a client’s guardian (E.g: a parent of a child using our services).

Types of Data we collect and how it is used:

Personal information: In order to provide the best quality of service, we do require personal and sensitive data to be collected, stored and processed about our clients. This includes information given by a client when completing contact forms, accessing our services, emailing, or speaking to one of our staff. It may also include information collected about other professionals, suppliers or service contractors. All data will be stored, retained and processed (in line with GDPR guidelines) on one or more of the following grounds: with a client or guardian’s specific consent; where data retention is necessitated by a contractual relationship; or on the grounds of being a legitimate business interest. Information may also be obtained regarding Next of Kin/Guardians/Family members pertaining to the Client on the basis of it being a vital interest. If appropriate, they should be made aware of this Privacy Policy.

Personal and sensitive data may be used to:

    • Assess, manage and record physiotherapy diagnosis and treatment.
    • Communicate information regarding physiotherapy services and costs.
    • Arrange or rearrange appointments.
    • Discuss with you regarding future appointments and/or physiotherapy management.
    • Discuss any changes to you or your child’s medical wellbeing or management.
    • Communicate with other professionals (including GPs, Case managers, Healthcare providers, insurance companies) only when necessary and with your consent.
    • Liaise with you regarding services, contracts, payments and/or invoicing.
    • Communicate changes to our business practices or the services we offer.
    • Internal training and Audit purposes (information would be kept anonymous).

Survey Monkey: We do sometimes use Survey Monkey to collect information about our new clients. This is when you use our “Parent Questionnaire”. When submitted the survey responses are only seen by our staff and kept confidential, but may also be stored and processed by Survey Monkey. To read the full privacy policy used by Survey Monkey, please see https://www.surveymonkey.com/mp/legal/privacy-policy/

Website Cookies: Our website uses cookies to collect information. When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. For more information, please see the Google Analytics Privacy Policy at: https://policies.google.com/privacy

Contact Forms: As part of the “Contact Us” form, we collect personal information. We use that information for a couple of reasons: to tell you about services you have asked us to tell you about or to contact you if we need to obtain or provide additional information. We do not rent or trade email lists with other organisations and businesses. This may also be the case if you contact us through a third-party clinic search.

Recruitment: We may be contacted or sent personal information during a recruitment process. This information would only be used for the purposes of communicating with that individual regarding job vacancies and working for Therapy Stars Ltd. If the recruitment process does not result in a job with Therapy Stars Ltd, this personal information would be disposed of after a 6-month period. If it resulted in employment, you would then be referred on to our Staff Privacy Policy.

Social Media: We publish information about our services on social media channels such as Facebook and Twitter. We will not publish any personal/sensitive information about you on social media without your consent. We do not collect information about visitors to our social media accounts, but this may be collected by a third party or by the social media channel themselves. For more information, please refer to the Privacy Policy of the social media channel concerned.

How the information is kept safe?

The security of your Personal Information is important to us, but remember that no method of storage, transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

As a healthcare provider, we have a legal obligation to retain client notes for a period of time prior to secure disposal. For all clients who are no longer seen by Therapy Stars Ltd, information is retained until 8 years after the last contact date. For all clients under 18 years old and no longer being seen by Therapy Stars, information will be kept until they are 25 years old. Sometimes this information may be kept longer as a legitimate interest in cases of any medical investigation.

How can you access and update your personal information?

You have the right to access the information that we hold relating to you and can request this in writing at the address above. You also have the right to ask to amend any inaccurate information that we may hold and for us to correct this in a timely manner.

What to do if you are unsure or unsatisfied?

You can request that we no longer use your personal information for some aspects of our service and that this information is erased from our records. Please note that your right to request this cannot override the legal requirements to keep medical notes for the mandatory periods. If you are in any way unsure or unsatisfied with the way your personal and sensitive information has been collected, stored and/or processed, please contact us on the details above. More information about your data privacy can be found at https://ico.org.uk

Changes to this policy:

This Privacy Policy was last reviewed on 18th May 2018. It will be reviewed regularly and amendments may be made. These will be published on this webpage.